Our Reviews

My 2019 Chevy Equinox had turned 70,000 Miles. I chose the following services to be performed: LOF, 4-wheel disc brake replacement, 4-wheel alignment, cabin filter and air filter replacement. This is a situation where the Service Advisor made all the difference in my awarding VanDevere the business. Service Advisor Hunter VanCamp did an outstanding job working with me on applying the service coupons from the VanDevere website to this project. Further, he stated the work could commence the next day; I left the Equinox with him after he entered the order for service. The work was completed the next day by 3:00. Further, the vehicle had been washed. I've used this dealer before for a couple of oil changes but no other services. In this situation, I had great confidence that Hunter V. would manage this service order appropriately. From the start he informed me that I should receive a video from the Service Technician that detailed the work performed from the perspective of the under-carriage; this was very much appreciated. Hunter V. kept me informed by text message when appropriate. Overall, this was an extremely positive experience. I will not hesitate to recommend Hunter VanCamp and Vandever Chevy to friends and family

Horrible experience, I came in for an engine diagnosis and had a few ideas but technicians did not do a thorough or basic diagnosis. They only did what I had an idea of but charged me full priced, and missed gas in my oil, beiloken wires for fuel injectors and so much more. I ask before they pull my car out to check a few more things and they said they'd have to charge me again. After I had to agree to find out what was wrong they never finished diagnosis and told me to come get my car. I will never use nor recommend this dealership to anyone.

Nice but lengthly.

Great service as always!

Great experience

The constant updates are a big help as are also the live car feeds

Painless experience. Done in a timely manner, no surprise. Customer service was great.

Always greeted with a smile and friendly. Took care of my needs, vehicle wise. My truck needed a cooling system service and oil change. Dropped it off the day before and was ready as specified. Thank you once again for great service.

I took my truck in for an oil change. Only an oil change. I was there on time. They took it back to the shop right away. It took them TWO hours to change the oil. Unfortunately I’m pretty much locked in to getting my service done at the dealership because of my warranty. According to the service rep getting the work done somewhere else would require a lot of administrative work. I will look for another dealership or another vehicle brand for my next truck or car. This is ridiculous.

Came in to look at a specific car and saleslady Dee was very helpful so I bought it

Very helpful

I was able to get an appointment quickly, the car was diagnosed & repaired quickly. I really appreciated the shuttle back to my house and the delivery of my vehicle

Wife took the truck in for service

Good

Took almost 2 hours for the oil change which seemed to be excessive, other than it was fine.

very through and quick

Fast and professional

The dealership is very professional and accommodating to the customer's needs.

Experience was great overall. I mentioned that when Braking and then holding down the brake there is a noise. The noise is not a grinding or pad rubbing. Since sitting at a stop light or sign it makes a noise, assume it has to be electrical. The rep I had mentioned maybe things needed greased. No solution to the issue was mentioned upon me checking out. I am hoping if I have to return with a bigger problem it's handled better. One of the reasons I chose VanDevere, was for the Forever Warranty.

The crew there is great, always professional, polite and ALWAYS does what it takes to get the job done. I will be buying yet another Chevy from them soon too.

First time I used the service department for my motor home. Will definitely be back.

I arrived for my service appointment and was greeted by a very friendly and courteous staff. They advised that I could wait in the waiting room while my service was conducted. The waiting room was very clean and comfortable. I received a video of the service and inspection while I was sitting in the waiting room. To say the least, I was impressed with VanDevere's service department.

I was able to get a next day appointment which was fantastic! Chad was great to work with, very communicative and they even dropped my vehicle back off to me after the service was completed!

Our experience was good and completed as quickly as possible.

Chad took care of me and all my concerns professionally. For all the work that they did, I was surprised they had it done in two hours. The exact amount of time that Chad informed me at the start.

When scheduling my service with Anthony I was told my service included, oil change, filter change, greasing front end components, and tire rotation. After arriving it changed to no tire rotation but he could have them rotsted for a unknown cost. When I got my truck back it was not greased.

I came in for a routine oil change and tire rotation. The tech suggested I get a wheel alignment and poi Ted. Ore problems that I cld get fixed.

Very pleasant experience

Brad is always pleasant and helpful. The guys that looked at my car found my problem fairly quickly and everything went great!

VanDevere always treats me good

My service advisor did a executive in helping me with my oil change and offer other benefits of the dealership.

Friendly considerate knowledgeable overall excellent salesman

Everything was great!! Lisa was very helpful.

Brad, the service associate, was very knowledgeable and took his time to assure that I understood the procedures in serving my vehicle. Best service interactions I’ve experienced with any auto service and tech associates.

Hunter did a phenomenal job and took care of all my questions and kept in touch the whole time I was waiting for my vehicle.

Amazing

Darrin was very helpful and attentive.

The service representative (Richard) was great he was able to listen to my displeasure with the mechanics attention to detail while installing my new exhaust system. I'm hoping after the 3rd time coming to the service department to right this wrong will be enough. Very disappointing experience.

I had a 9am appointment, I arrived at 8:50am and they were ready for me.

My Saleperson was the best, explained everything and showed me different things. It was excellent job.

Hunter is very knowledgeable and patient. I’m a guy with a lot of questions and he answered everyone!

I was surprised at how well the technician worked with me. The price, while in my mind a bit high, was agreeable

From the managers to the salesman, everyone was so helpful and really cared about the work they were doing.

Darren made the process very easy and was very helpful.

Service department is always easy to work with.

I recently took my truck to VanDevere Chevrolet for an intermittent dead battery issue. They performed a parasitic draw test but found no problems—intermittent issues can be tricky to diagnose. Throughout the process, my service advisor, Anthony W., kept me informed about every step. I highly recommend VanDevere Chevrolet for their professionalism and excellent customer service.

Darren handled everything very well

Salesman went above and beyond to try and get me car I wanted and he did

Although I was double-booked my car was taken in immediately for service. I was kept updated on the progress of my car's service, and I was also made aware of a repair that would be needed but was unable to be done due to time constraints. I don't feel that I overpaid nor was the tech attempting to upsell me on any product or service. Chad aldo informed me of my next round of service (100K) and what the potential cost would be. They're so helpful there!

Barry our salesman very professional and informative on everything I needed to know about the car and gave me ( I hope) the best financial payment that was available to me

Get me in and out quick. Like the video aspect of it.

I never have a problem when I go there

Brent was very helpful and made me aware of issues

Great

Darrin, is the person who helped me and he was amazing! He talked to me respectfully and was kind, explaining everything to me in detail and making sure i understood the work that needed done. He was knowledgeable, and did not try to pressure me, he went over every option available to me, not just trying to upsell the most expensive service. I really appreciate that, especially now when everything is so expensive. I will definitely request him the next time I schedule a service. I was very pleased with my experience with him and VanDevere!

Great service!!

Oh my goodness I just cannot tell you how awesome and great it is dealing with VanDevere Chevrolet and our Salesman Rich Borodkin is simply awesome. Everything was so smooth. Everyone was so helpful and courteous and mindful of us so it is great. that is why we have continued to come back for 13+ years to VanDevere Chevrolet including all of the family members and friends, that we have referred to this dealership. And I am totally we are totally in love with our new Equinox EV. Thank you thank you thank you! 👏🏽👍🏾☺️🥰

Vince was very friendly and knowledgeable. He took care of everything for me.

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They are always nice. Great customer service. Only issue I had was when I bought the car I was told 4 free oil changes. The guy told me I'd used them all up however this was only my 3rd one. So he looked in the system and said the GM one expired because I didnt use it within the first year. Now mind you, I'd had the car there twice within the year for an oil change yet no one applied the GM free oil change to those times the car was there so it expired and I've been screwed out of my last free oil change. The guy was nice about it but didnt offer to make it right or anything since someone was careless when documenting these free services. I left frustrated and annoyed. Why wouldn't they have applied that knowing it would expire within a year? And when I had the car there twice during that time frame. Come on....do better for your customers. I've bought 3 vehicles from here. Its not like I'm just out for the free service.

Very upset.. I was quoted 79.95 for my oil change. Hunter said he had a coupon so it would be 79.95 out the door. when I went to pick up my car they said my bill was 91.02... I questioned it and they told me tax and disposal fee was added. I was told 79.95 out the door. I could have gone to take five and got a 25% off veterans discount and it would have been a lot cheaper, but I brought it to you so you had record of it for my warranty.. Makes me wonder if the warranty is really good.

Decided to not have O2 sensors changed and we were told they already started to change them. In the process of changing them they stripped the threads and we were basically forced to have them changed. Then we bought 4 new tires, on the way home the car was shaking. We had to bring the car back to the dealership to have it rebalanced. Because it was a holiday weekend we were without our car for 3 more days. We did receive a free oil change for next time, but that hardly makes up for the issues we had.

Went well and right on time

Service was great, Brad kept me up dated everything was on scheduled. Made arrangements for me return home knowing it was going to take 4-5 hours for the work being done on my car. Thanks Brad

Had me in and out fast for my oil change

It was a pleasure to work with Dave McClaskey on my vehicle purchase. It was a smooth transition with everyone I met.

All good

Had an issue with the plating failing on the running boards on my '24 Silverado. Chad started the process and got the body shop to agree with my diagnosis, and Anthony shepherded the issue through GM 's warranty process and got them replaced while I got an oil change. Made it easy for me!

Thank you for the video of the condition of my car.

Brian, Jon, Cheri and the entire team were true professionals.

The service department dis not do a great job of communicating. I received a text that my service started; however, after almost of 2 hours of waiting and a text of ne asking how much longer I never got a text back. There was an emergency that day told to be by the young man who finally came in a told me the car was ready. $77 in labor was not needed. $120 for an oil change and no rotation of tires didn't require 2 hours . Buying a car was a great experience but service area lacks... Thank

Timely professional service

Timely appointment, work completed as promised,

Dee was an absolute joy to work with. And the finance manager made everything quick and smooth. Great service! We will be back. Thank you guys!!

Outst

Good visit! Service was fast and adviser kept self to understand parts needed.

Everything went great! Richard Bivens was very professional and met all my needs!

Had a great experience with my sales person and this dealership in general. They listened to what I wanted as far as a car and the payment I needed to stick too.

Everything went smooth as silk

Everyone was kind and professional! I am very happy with my experience.

I had Anthony Walker I got in right away but I did have an emergency and it was fixed fast. Thanks again Mr. Anthony Walker

Brad my advisor was very nice and helpful. He suggested making payments on my maintenance for my vehicle. He reminds me of Phil who used to be an advisor. Great customer service.

Fantastic experience

Always great to see Phil Fry. He helped expedite the service process.

they didnt check there work after .for example missing valve stem cap and broken lug nut .they should have told me about lugnut .never asked me if i wanted a carwash .just not happy bout in general . also took bout 2 hrs again . iguess what im saying is u should have someone check the work after wards .

The dealer got me in at the time of my appointment and took care of my issue. However when they put it back together one part of the dashboard did set properly so I heard a rattle sound with the speaker. They got me int the next day and took care of the issue

My service advisor was top notch. Kept me informed and the mechanic was also keeping us informed. That's why I'll be back

Billy was knowledgeable and listened to all the things I wanted in a new vehicle and got just that for me! The hospitality and customer service was fantastic

Perfect service appointment!

Great salesman. Helped us set up Bluetooth,went over all the new components. Finance guy was great also.

Overall the purchase process was great. Two areas of concern: the car was delivered to us with the tires grossly overinflated. I know why they were overinflated, but the dealer should have insured the air pressure was at an acceptable level. Also, the dealer's name on the rear window, and the adhesive used, were a pain in the ___ to remove. Shouldn't have been put on in the first place.

Made an emergency appointment due to a dying starter. I arrived Monday and Rick Bivens greeted me and arranged for a loaner car. The technician sent a video explaining that the starter was in fact dying plus he discovered an oil pan leak and a bad tie rod. Rick kept me informed and notified me that the work plus the cost of the loaner car would all be covered under warranty except for a $50 deductible. I was very pleased with the way my service appointment was handled.

All went well EXCEPT the service man mentioned the transmission was not flushed at 75,000 miles. Hmmm... well we bought the vehicle at 74395 miles which is 605 miles away from the intended service. This transmission flush should have been done prior to us leaving with the 2019 Yukon. We were told to be back for the 100,000 mile transfer case service. We have been there 3 times prior to this last oil change and never offered the transmission flush that evidently may not have happen before our purchase. Now our warranty is in danger.

on time and answered all my questions

Good service, great people and great place to be!

My visit was fast and the staff was friendly.

Darin the service manager was very helpful about how everything was going and explaining to me I was very happy with the service can't thank them enough

My service advisor Darin kept me informed the entire time and was great to work with.

Uneventful, no surprises. No pressure to get something done I didn't think needed to be done.

As usual. The entire staff especially the service department is friendly and knowledgeable

Pleasant and comfortable waiting area. Good communication regarding work being done

The salesman Tim was relentless. He worked and worked and worked till he got me the payment and price I needed. He was awesome. The dealership was good. They took good care of me. Everything went smoothly and I got a great truck. Definitely would recommend the dealership and the

Bought a 2025 trailblazer-I love it so far

Brad was very professional, friendly and knowledgeable. He followed up when he learned that my car may not be ready by the day/time promised. However, he later contacted me to let me know my tires had arrived at the dealer and that my would be ready that same day.

Service advisor (Brent) was very friendly and kept me informed of the status of my vehicle. I appreciate the video that the service tech sends.

Always a pleasure working with Darin and VanDevere!!

Service advisor was friendly. But the dealership never reported that they broke a part doing full injection system clean till I reached out to see why car wasn’t done almost 6 hours after drop off time. Was in for oil change and added extra service at time of drop off. Fact we didn’t know case us to wait in waiting room for 2 hours because ride we had needed to leave. So you could say was disappointed in how this issue was handled and lack of communication

Express oil change, very courteous.

Very easy process, everyone made the purchase fun

Service was fine. However it took longer than I was told or expected.

Always a good experience at all VanDevere locations. Great staff, clean environment and excellent service.

My technician that worked with me was excellent...Darin

I brought my car in for a balance as I felt a shimmy around 60miles. I still feel the wobble and shimmy so I don’t feel the issue is addressed.

Had good service.

Van Devere Chevrolet has been amazing with some difficult repairs. I went to Van Devere to service my GMC EV due to poor service from the dealer that sold me the vehicle. Van Devere has provided excellent customer service for me. Brad and the service team are going above and beyond to help with my vehicle service needs. I am very comfortable fully recommending Van Devere for sales and service. Nobody likes to need service, but it is much better when people who care are helping you. I feel like I matter to this team and that goes far for me.

It was just a warranty check everything went fine.

Just came for an oil change and tire rotation.

My service person was very nice and love the video of my vehicle

All employees are very helpful and knowledgeable

Brad was very thorough on what was done on my vehicle,video was self explanatory.Only I found strange all the different labor changes on each individual thing done to the vehicle.

Unexpected service visit and the Vandevere Service Team was up for the task In on Monday and done by Wednesday PM

Darin greeted us as we arrived- always offering a kind and friendly greeting. So impressed that he remembers us at each visit and welcomed us by name. Darin makes our visits smooth, he explains what will happen at our visit and he also mentions what might happen at our next service stop. We also appreciated that he caught an error in our bill calculation, saving us money!! Thank you and kudos to a professional employee we always look forward to seeing! Sincerely, Rita Glover

Great service

Bryan Newson is a caring and understanding sale person that under stood my needs .

Friendly service

Good feedback from technician/mechanic

Love all staff that We have dealt with.

Great

Darin was very nice and professional. He explained everything about my vehicle to me and what was done. I am pleased.

Your service department did a wonderful job on getting my truck done with a minimal downtime

Very helpful in explaining things. And very nice.

Darin Ellinger the Service Text is a very good communicator.

Nothing to say except Brad was wonderful in taking care of us.

The gentleman was very helpful and peasant

This was my first service at VanDevere and I'm sure I will be back.

My Tahoe is not even 2 years old and I spent close to 500 dollars to fix the air conditioner. I had made up my mind not to come back to the dealer after my last experience waiting 4 hours for an oil change. My husband bought the extended warranty so the service would be covered going to the dealer or so we thought. Nope. Not covered. I waited 2 hours for them to figure out it was not covered and to tell me the total. Fortunately I had been saving all my points so I paid the 500 dollars using those but was still just so upset. I should not have had to use those points because I air conditioning should have broken in the first place!!!

I had a appointment and got right in with an Advisor -- didn't even need to stay for check-in! Service was quick and was less expensive than I expected, especially with a '22 at 100K service. I've no complaints at this point, since I've had nothing but positive experience up to this visit!

My service advisor Darin kept me informed throughout the entire process and vehicle was done when promised. I would recommend VanDevere to anyone needing their vehicle serviced.

Very pleasant. Everyone is very friendly and professional

Brad did an excellent job communicating with me and introducing himself

Great experience overall. Vince Gray was very knowledgeable and helpful. This was my second purchase from VanDevere and I intend to keep coming back.

Great dealership - awesome mechanic worked on my vehicle.

I was needing an oil change and a rattle noise investigated. It was found to be an exhaust flex pipe. When called to discuss the flex pipe I gave the approval for and was given a price however that did not include the oil change as well. I fear the oil was not changed as charged. My reminder sticker was not replaced with new info. The pipe was over 800$ and the tires were supposed to be rotated. Not sure that got done and the tire pressure is off on all the tires so not sure why that was not checked at rotation. I fear the work I asked for was not completed as charged. Second time I have had issue with work done here.

My sales person was Tim. He was so helpful and was able to get me the car I've been looking at for a while. I went to many dealerships and was given the old bait and switch, but Van Devere went way above and beyond to make me comfortable, welcome, and important, unlike the other places I went to. I will definitely be telling people about the great service and suggest they try them when looking for a new or used car!

Great customer service

Shuttle Service with Ray and Harvey was great No delays and timely Service Tech Darin Ellinger is a great communicator and articulate beyond most

We had a headlight that went out. Our local repair guy told us to come to Vandevere to get the part. We drove in and were able to get it fixed right there. Very nice facility. Very nice technician (Brad Harris). Nice that we could get service with just a 'drive in' and no appointment ahead of time. I'm going to come back here for oil changes in the future. Thank you.

Great service, friendly staff. Very pleased with the service.

As always the service was on time, showing me what was being done.

Dave McClusky was EXCELLENT He is very talented and very patient with us He did a GREAT job during the entire process and after all the paperwork was done he spent more time explaining the process of getting to know the vehicle and how all the different types of things worked When I decide to get another we will DEFINITELY come and see Dave even though we live a couple hours away and my granddaughter is also looking for a used vehicle and I’ve recommended her to talk with Dave Van Devere Chevy gave us the deal that we couldn’t get locally with the vehicle I wanted and the color and the price that no local dealer could come up with Also Jon in the finance department and Mike in the on line department were VERY helpful and polite and patient I did not feel like I was being pressured to get this vehicle and the information that was provided yo me was ON the spot I REALLY appreciate your honesty and support that was given to me As we were there your sales manager Colton and the entire team was there to help to provide anything that we needed as refreshments and opening doors as we entered the dealership and the ENTIRE team were more than willing to help us with the experience Also I believe his name was Chuck that made sure the vehicle was ready to drive home that it was cleaned and in excellent condition This was an experience that I have never had in the past with local dealership in our local area You should be very happy with your ENTIRE team Thanks for a great experience in my car experience The entire team that took care of us need an at a boy and a BiG pat on the back Thank you again God bless your team!!!!

Every thing went good

Service department is great! Shout out to Darin Ellinger!! While I understand this is a business, I don’t love the attempts to “acquire” my vehicle. Unless you plan on “giving” me a new vehicle of greater value, at zero replacement cost, I’ll let you know when I’m ready to upgrade or sell.

friendly and no high pressure

Everything was great

Richard was very knowledgeable and great customer service.

Kind of expensive for an oil change

The team was very friendly and the service was done quickly.

A bit of a wait when I got there for my appt. but they were busy. When my guy came every thing when smoothly

I had an appointment 11:00 AM. I got there 15 minutes early. The person who took care of me was new. But this was not a problem for me. i was told it will take an hour max. I asked also to rotate the tires and have the air checked as it was very uneven. After 2 hours waiting I finally went in to the service department and required about my car, because nobody bothered to come and talk to me. I was totally ignored for 2 hours. In the mean time in the waiting room one of the woman employee were started singing very loud as if she would be in her own house. She just stopped and started again several times. It was horrible. I went in to the service department after 2 hours waiting, and I saw my car was still up on the air. After an other 30 minutes waiting, finally I was told my car is ready. I left, and I realized the oil gauge still shows 32% and nothing was done to the tires. I went back and an other 20 minutes they fixed it. I was told the mechanic didn't know how to reset the meters. At this point I was very upset and didn't believe it was anything done to my car. I asked that the VanDevere slogan be taken off from the back window because after this experience I was very disappointed. Nobody started taking it off for a while so I started pealing it down from the window. The shop manager came with a razor blade to take it off. Of course the glue stayed on the window. I asked him if they have Go gone or something else to take the glue off. He told me, VanDevere DOESN'T have it. At this point I was getting so upset I just left. I bought and leased my cars since 2009 from your company, because I trusted the Christian values, and also as a single woman I was always taken care of with respect. BUT NOT THIS TIME. I totally lost my trust trust, in the service department at Vernom Odom location.

A group of seasoned professionals

Our salesman, Kyle, was fantastic. Walked us through the whole process without a hitch.

no appointment, had a nail in front tire, handled quickly and all good

We have purchased from here in the past and love the warranty. This time we are less then impressed. I scheduled a time to look at a car I was interested in drove all the way there to be told the car was unavailable. We live 45 min away. Car #2 we scheduled an appointment to look at another car explained the previous situation and we were told they would have someone pull the keys. Half way there we were told that car was also unavailable. Car #3 called explained the two previous situations and was assured it would not happen again. I get 5 min and get a call from the salesman Josh they do not have the 3rd vehicle. He said he will see what he can do. He ended up be amazing and finding the car at their recon lot. I couldn't say more good things about Josh. The car was not ready to sell and was placed on their website prematurely therefore had not been detailed. The rotors on the vehicle had a deep groove on both rear rotors. When agreeing to purchase the car that and the detail were noted on the we owe paperwork. I called the next day to have both services completed the following week. I picked up the car last night to find the rotors in the same shape with a glob of purple grease on the calipers. Opened the car to check out the detail the back seats were not touched I opened the third row seats to find a pair of the previous owners dirty socks and straw wrappers in the door cubbies. I walked the socks into their service department and explained I had found them in the seats. They were very apologetic and closing up for the night. I was told they would call me today and find a resolution. Never received a call. The only reason I would have any stars is because Josh is the G.O.A.T.

Very professional and friendly.

it was a very easy time once we found the car we wanted. Everything was done in less than 2 hours and i drove away with my new car!!!

Front desk person was very helpful and had everything taken care of.

My car was detailed and it looked really great. It was ready when promised and I used points so the price was great too.

Anthony & Brad did great job

Brian and Bob were amazing. Got me in the truck I wanted!

My first service at Vandevere. The guys that worked in service were so nice and so patient. Everything was explained. No unexpected charges... you have no idea what a plus that is. I've had horrible experiences with Dealer Service in the past (not Vandevere) and was kind of dreading this. I got a whole other experience that made me feel so much better!

Vince was Awesome!!!

It was nice to be greeted by the two service people. I really appreciate the amazing support that Service manager Darrin gives me. He always takes time to explain things to me!

Initial service advisor and assistant manager refused to submit a claim for warranty problem. I reached out to general manager who put me in touch with Alex head of service. They were absolutely awesome and completely helpful and fixed the situation promptly!

great fast service

My experience from the start of scheduling appointment on phone was horrible because no one could answer my question and I was transferred to 4 different people with ending up with a voicemail for manager and no response. Then 8 hour wait time for them to change oil and look at rearview camera thats is still not fixed after they said it was fixed. Overall a horrible experience.

Was a good t

I had a serpentine belt replaced and service completed on the car's air conditioner. Contact and communications were great throughout the process. Video clip footage of the repairs and the related updates was also great.

Darin was my service guy again. My biggest impression about him was that, although he has seen probably thousands of people in the last six months since my last visit, he remembered me and made me feel valued. He is very pleasant and helpful. He treated me as an intelligent person, not an old lady who knows nothing. I spent my life working in the trades in a time women didn't do such things, Construction, steel mill, job shops. I even worked on my own cars in the 70's. He talked with me, not to me. Too many times in our world today, the focus is on self and not others. Darin reminded me that kind, caring people still exist. And the best part, he is genuine. It's not a façade. That is rare. I want to thank him for treating me with respect. He's a keeper!

Everyone was great. The whole buying experience was smooth and fast. Tim provided the easiest experience I have had buying a car.

Always there when I need them and when it's time for service.Good people.

Always helpful with everything when your there for oil change ✨️

I left them know I was upset with them about the wait but I kept thinking my truck was out there I finally got up and looked and it was my truck. No one came to tell me it was done. It was my truck so I went out the to tell whoever. They told me it was on them today which I told the man I would pay for it I was trying to get something for nothing he gave me paper work and once again told me they covered it for me and was very sorry. I told them their going to loose business their were others in the waiting area complaining how long they had been there.maybe they need someone to come tell people as soon as the vehicle is done. They could have everyone's name and know what vehicle belongs to them. I did ask about the warranty if I went elsewhere for my oil changes. Maybe it was a bad day for the service dept.

Great staff!

Professional and courteous

Everyone was very nice

Ryan did an excellent job and I will be going back to him for future purchases!! He made the process easy and was not even close to your typical car salesman. I’m very happy with my Traverse and the overall experience.

Very helpful, still need to schedule repair

I was quoted $205 when I made the appointment but when I arrived at the appointment I was told it would be closer to $1100! After talking with Darin we made some adjustments and the maintenance was performed.

Came in for oil change was told 2 recalls needed done that would take half hour each 3 hours later still not done. I was waiting had I been told the correct time I would not have waited half my day there

Let me start by saying that the service I got was a1 well done, the service people were great , they kept me informed all day. I can not say enough about how good I was taken care of 👏👍

Had to bring my vehicle back 2 times for the same issue and I believe it is still not fixed . I was told different things about what was being done and when it should be finished from 2 different people. No one there has very good communication. I was totally not happy with my service at all.

very pleased with my service

After an advisor and a tech gave me a hard time about a warranty claim, the GM and service manager Alex stepped in and made everything perfect. Very happy with the final result!

Good experience

Have been customer since 2014 and hope to have the same service as always

I appreciate the pick up service and the video review of the vehicle.

I had a tire that was losing air and Van Devere got me in immediately. I had an appointment scheduled in 2 weeks for an oil change, so they offered to do it while I was there and save me a trip. I much appreciate the service at Van Devere. Darin Ellinger was very helpful!

Very helpful

Josh was helpful and knowledgeable. He stayed late after the dealership closed to help take care of me.

After several failed attempts to re lease a vehicle from VanDevere Kia, I went to VanDevere Chevrolet and within an hour we made a deal that worked for me. I am in love with my 2026 Equinox !!

Well informed of what was going on with vehicle. Much improved from other visits

Great

Great service done right the first time.

EXCELLENT Staff , Service and Shuttle.

It was a very smooth process and he was very helpful!!!

Two employees was wearing heavy perfume/ cologne. I am very sensitive to strong perfume or cologne. When I am around someone who stinks of heavy cologne or perfume I will get a migraine a1and it can also trigger my asthma. The one male was bald around 30ish. The other was female long hair

Well taken care of.

Completed service on time with no issues

Cecilia was great to work with

Professional, personal and timely

Quick service

This was the last time I come to get service done. I keep coming back thinking it will get better and it just doesn't. I came in with two issues to be looked at; the transmission and brake squealing. I was sold the 100,000 mile service package and transmission diagnostics. A part of the service package was an alignment. Last time I got an alignment done here, I had to take it somewhere else to fix it. I asked for a reduced rate on the cost since that service wasn't done and was told 'no'. So, $1,700 later, transmission is working and brakes are still squealing after having my truck for 8 hours. I was given a ride home but then had to pay an Uber to get back and now I have to get my brakes checked somewhere else. My truck always needs to be serviced somewhere else after your team works on it.

I especially liked the video

They handled the problems with the best I’ve been treated since I got this truck.

I was working with Tim dry and his service was excellent. He was very helpful. Took care of all my needs. I was very very happy and I would recommend anybody to buy a car there and the next time I buy another car I will probably purchase it from you guys thank you very much for the experience.

Everything was done efficiently, including the pick-up and delivery back of my vehicle. This was a great service. It was my first service experience with y'all and I will gladly recommend you to everyone I meet. Thank you!

Helped alot

My service rep Mike Hartley made the experience good.

Very polite and kept me informed . Courtesy drivers were very friendly That is the best perk.

Very knowledgeable people in Service Department. Thanks

I dripped my car off for oil change and tech found something wrong with oil pan but it was covered under warranty yea! Darrin Ellinger was the best He answered my questions and kept me informed throughout the process . He even arranged a ride for me to pick up my Buick. Great service!

Mickayla was very diligent and helpful and took time to see the transaction througj and educazed me on the new vehicle technology.

We have purchased as many as five vehicles from VanDevere Chevrolet. The last several have been with salesperson Brian Newsome. He does everything he can to make the process as easy as possible.

The best as always! Our salesman Jaret is the best, and Bob Berger rocks!

friendly fast professional. Great job

I have had nothing but great service and support from my sales man to the service department. Very professional staff who help a customer in every way.

Great experience, salesman (Brian) was excellent. One reason I bought my truck at VanDevere Chevy

Brad did a good job. Did not pressure me to do anything else to my car except for what I came fir

Very satisfied

My service representative Logan was fantastic. Had to have my transmission replaced but the good news is that it was covered under the warranty forever program. Although it took almost 4 weeks from start to finish which was frustrating, Logan kept me posted every step of the way. Overall it was a great experience.

On time, courties,timely.

I called the dealership and made an appointment for the 15th for service at 9:30. I arrive, and the service agent said for the service I had schedule was not to be done on Mondays. But he would try to get me in. He had a driver take me home. At around 12:30 I had not heard from him, but a text message came to me and said they will try to get to me by the end of the day. Because of the lack of truth, I will never buy another car there. To date have bought 6 cars, but no more.

Honestly the best experience! The process was so efficient and the staff are amazing!! Madi knew every answer to every question I had, and I had a lot! She was delightful! Dee was so patient and kind and she just kept on working the finance end of things until I had a big smile on my face! I was already a hugh fan of the service department, so all this was just an added bonus!! Thank-you for hiring such great people! It really makes all the difference!! Loving my new Chevrolet Colorado! It is perfect!

Service manager and general manager was awful brought my car in for a mileage service check and my car came back with even more issue then what it have when I brought it in with. They touch things that wasn’t supposed to be touched caused check engine light to turn on then blame me for the problem absolutely terrible people and service

Waited 3 hours for an oil change

Brian was great and very knowledgeable. He was up front and honest which means a lot to me when buying a new vehicle.

Had a water pump pulley go bad on my truck and Darin was able to help out with staying in contact every step of the way. Greatly appreciated his time, patience and effort with it. Made it a streamlined experience

Truck scheduled for service at 7:30. Did not get looked at until 12. Service rep stopped communicating so I drove to the dealership at 3:45 to find that the scheduled services were still not done. Brought up looking into an oil cooler line leak that should be covered under warranty. Tech confirmed the leak and paperwork submitted to warranty forever. Now a week later I am still waiting for approval from warranty forever. No communication from dealership unless I reach out.

It all went just fine it was a long day. My salesman I had I will use again if I buy another vehicle at the dealership. Everyone I delt with was a-OK.

Courteous and professional

It was like I was never there. Because I was never there. Stop sending me these surveys. I don’t own a Chevrolet. And I have never been to this dealership.

They did do everything I requested but it took over 3 hours to get an oil change and alignment and tire balance... im always there over two hours even for an oil change

Communication was horrible about me having to pay 230.00 for them to tell me I needed to update my phone for my microphone to work in my car. I updated it and it still doesn't work.

Nice environment quick service

Was 2 hrs. long for transfer case and oil change, not bad.

Great service! Fast and courteous

I was not satisfied with the customer service I received this time around. I have been a loyal customer to Vandevere and have never had a bad experience even when the service was something costly. Mike, that was handling my service was very avoidant did not communicate throughout the process until I voiced my concern to Bradley. I didn't hear from him the whole first day they had my car, not even to say hey we won't get to your car today etc until I reached out to him. I found myself having to keep calling him whereas other technicians keep you updated by text if they cant call. I called so much o knew the Alexis' rep name before she spoke. There was one moment when they connected me to another tech and they reported that Mike was at his desk, wasnt with a customer and wasnt on phone, and he literally had to go down to have him get on the phone. I asked him about any coupons etc because in the past when something costly, the techs try to find you specials if any. At first he said he had none, then when I asked for the estimate so I coukd shop around a bit he seemed to catch an attitude saying I cant just have anyone fix it to which I replied I wasnt going to take it to just anyone I was going to look at other shops. Then magically he found a multiplier coupon. I didnt appreciate that. I also inquired about a loaner. I was told there were 18 then 15 people ahead of me. He never communicated how long the car would take to fix and i have no understanding why there is only 1 loaner car. That doesn't really make sense but mute point now. I did call and leave a message for Nick. I was transferred to him when I voiced that i had concerns. I never did receive a return phone call. Then when I came to pick up my car on Thursday, the lady that checked me out says that I will be receiving a survey and I told her then that I was not satisfied with my service. She wanted to know why but I had already shared my concerns with another agent. She reported thatvshe would mention it to Nick as he had been in and out of meetings. Again, never received a call back. I just have never felt like this at Vandevere Chevy or Kia location. I could say more but i really just hope someone speaks with Mike and lets him know the importance of good customer service which includes communication.

Great service help and great service I’m grad they sent me some coupons to help.

Brad was very helpful

The oil change went well it was my first one on my new car but I think we should at least have a couple oil changes free when u buy a new car

Great!

Excellent service

We were very satisfied with our experience.

VanDevere has been very good in proper service communication in the past, but messed up this time. 2015 Tahoe brought in on a Thursday. This vehicle is the primary personal and business operational vehicle. Primary Issue being the seat beat assembly on driver's side floor had come off therefore making the car unsafe to drive. Other Maintenace was also schedule. After analysis by technicians, it was determined the "Seat Belt Tensioner" needed to be replaced. 4 days for the part to come in...1 hour of labor ...and I should be good to pick up. I authorized to proceed with ordering parts and service accordingly. I visited the dealership on Tuesday, as I needed a few items out of the vehicle for personal needs. My service representation, James Phillips (roughly 3 months on the job), confirmed the part would be in and the car ready on Thursday. Now comes Thursday. I sent a text message and left a message through another Service Representative to call me with status. No call back. 5:30pm, I show up at dealership expecting the vehicle to be ready...as I had several deliveries scheduled for which this would pull a flatbed trailer with product and need this vehicle. Vehicle was not ready. Dealer did not know where the part was or when it would arrive? Evidently GM only notifies that a part has shipped...but...no tracking number....seems hard to believe!!?? I ask to talk with a manager. To which Anthong shows up. He says these types of repairs are typically 7 to 10 days (not the 4 as stated several times by my Service Representative). Short story, part arrives on following Tuesday (13 days depending on how you count) and repair was completed and all is working properly. The Service representative was fairly new to the job ...so...the information he was providing to me came from someone else? No one explained to me the Tensioner controls a lot of the airbag and other electronic safety activities of the vehicle. .....I would have better understood the scope of the problem. 13 days to repair a seat belt seems to be extraordinarily long period....just saying! Due to my business commitments, I had to personally scramble to find a vehicle to tow a flat bed trailer to meet my business commitments. A lot of aggravation for me to deal with and no solutions coming from the dealership. Respectfully submitted. Alan Robbins Cell: 330-701-7879

Very helpful and caring service.

One of the worst experiences I've ever had there took my car in for lights that was on got my car back after they dropped it off it was vibrating I took it back then they say it's my clutch and motor mount which they could have caught the first time they said something was wrong with my vehicle but they didn't now they're charging me for inspecting it again when it wasn't messed up My car was not vibrating when I dropped it off and when they dropped it off it was vibrating and barely going now they have to see if warranty will cover the motor mounts Said it's going to be $4,500 there was nothing wrong with my car other than my ABS light which they fix the hub and dropped it off to me and now all of a sudden my motor mounts and my clutch is supposed to be messed up and it was driving perfectly fine I'm highly irritated because I know for a fact nothing was wrong with my car as far as my clutch and my motor mount

Every time I come there they treat me like Family

Darien was awesome

This is the best place for me to get my car service. I've been dealing with Vandeveer for over four years and I never been disappointed. They always listen to my niece always very caring and always very nice.

Very easy Brent Bailey really knows his job Polite and Professional

Everyone is always very friendly and never rushed to get you out

Logan was very courteous, and helpful, making sure that the problem I had with my tires were taken care of in addition to the normal maintenance.

Employees in the service center are always so helpful and courteous. Darren fully explained all my concerns and questions.

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Brad was very good at getting me in and setting up a drive home. Alex answered my questions and made sure I was satisfied.

Terrific

Very good

I really appreciate how there is a video to show customers what were found and what they did on vehicles. Very informative.

My service was quick, reliable, excellent and my service technician, Logan Tolson, was second to none!Thank you so much, Van Devere!

Felt like home understanding and appreciate the value of your vehicle

Very courteous!

Awesome

Customer service has always been fantastic!

Logan was very honest and friendly and it was a great experience

I came in for a Lube, Oil and Filter Change along with my Tire Rotation, and the Advisor Logan, pointed out that I was due for some Brake and Caliper Inspection, so I said, go ahead and take care of that as well since Winter is around the corner.

Everything went great!

Thorough professional but took a long time. Was there 1.5 hours

Darin was excellent from the start to end in the whole process

We dealt with Kyle Reis and he was fantastic. Very polite helpful and professional. The entire staff was welcoming and we will definitely return in our future purchases.

Clean, organized, great staff

Service department great in the tech that worked on my car sent me a video showing everything explained everything. Everything was good.

Olivia did an excellent job helping me on the service appointment for my 2022 Corvette! She was very easy to work with and did an thorough job answering my questions. A+ for her!

Vincent was an excellent salesman. He understood what my objective was and he and the team made it happen.

Josh Habart and the entire VanDevere staff were awesome during our car buying experience

The experience was great! Keagan was very pleasant to talk to, helpful, and gave great information and feedback. 10/10!

Not happy with my final payment I was told one price then at check out it was 200 more

second time getting oil change there and taking almost 2 hours for oil change!!!!!

I've had a postitive experience every time I've brought my corvette in for maintenance. Fast and friendly check-in (usually with Hunter Van Camp), service done quickly and correctly, always make extra checks on any concerns I might have, get me back on the road in a reasonable amount of time. All great!

My experience went great but I wish it was a push button and a wireless phone charger but I’m cool

All good. In and out as usual

The staff at VanDevere Chevrolet are friendly, professional and efficient. I appreciate their attention to detail and excellent service.

Logan was very helpful and personable. He walked me through the sunbit, to help cover the cost. He made sure I had a rental vehicle, so I could get to work and get personal task completed.

It was great. Friendly, fast, communicative

Appointment scheduled was to have a rental to drive. Non available. Had a o wait for the driver. He was very nice however waiting on him instead of the rental made me late for work. Was to have the engine checked and oil change and they only update to computer updates I believe and didn’t do the oil change. The person we worked with told both me and my husband it had been done. When I picked up truck I noticed the old oil change sticker was still there and oil was only at 50%. Husband called lady got defensive and said it wasn’t hurt fault even though nowhere on the invoice did it day oil change Spoke w manager they had o come pick up truck and return two days later because I couldn’t be late for work again. Very dissatisfied with vandeveer and when the time comes to trade in t pick it will not be with vandeveer as the service has gone down Would not recommend vandeveer to anyone if asked would tell them to go someplace else.

they did a great job and was quick

Logan listened to my dispute from our last oil change. He made us aware of what was going on during this oil change via text. The only issue I had was that the technician doing the oil change had a broken camera and was not able to show us underneath of the car or that tires were changed this time.

No issues

I have been coming there for years and the last few times I am disappointed. I can change the oil in my truck and rotate the tires in 30 minutes TOPS. I come there and they tell me an hour. Then it takes 2 and half hours. This has been the last 3 services. Plenty more but I am not going to sit here and type it all out for it to fall on deaf ears.

Darin my service tech was very nice and informative. He helped me decide on which tires to put on my car. Made my visit very pleasant.

Quickly discovered the issue and had the parts to fix it.

Awesome

My sales person and service person were very helpful and good.with handling my experience at your dealership.

On time and very thorough oil Change

The service department kept me fully informed about the condition and work on my vehicle. As always all employees at the dealership were very courteous and helpful.

Staff and technicians always professional and courteous.

I had a great experience at the dealership getting my car serviced. The rep was knowledgeable and courteous.

Chris Niebes sets the bar very high for sales professionals. The deal was easy and pain free.

On 10/23/25, I had service on my car and Darin R. Ellinger helped me. He is a good honest worker

I think the prices on the required maintenance service in conjunction with the lifetime warranty is astronomically unfair and quite literally a rip off there is no reason any person should be charge $200+/hr for labor and no excuse for an oil change, wheel alignment and lubed calibers should take 3 hours

The process was quick and easy. Everyone was friendly

Came in for my 2nd oil change in my brand new 11,000 2024 traverse and they found an oil leak. Than as my mom and I were leaving the dealership to drive over an hour home the gentleman who did my tire rotation didn’t tighten my lug nuts on my drive side front tire and it almost fell off getting on the interstate. My mom and I were scared to death. Two semis were behind us and almost rear ended us because I had to slam on my breaks because my car started clunking and tire was wobbling. It was horrible! It took us forever to get back to the dealership because we had to drive extremely slow. We are so thankful my 2 and 4 year old children weren’t with us. My husband was extremely upset and is now worried about my rim and tire.

Met expectations

Amazing

It was ok

I came in for an oil change and tire rotation and my visit went as quickly and smoothly as possible. The individual who greeted in the service bay [Logan] was friendly and professional in his approach and manner. He informed me what would be taking place with the vehicle and how long it would take and everything was handled perfectly. Kudos!

Over the top service

Everything was fine about service. But I didn’t find any discounts I expected. I come there thinking that there is a discount than New York. But so far the price I will pay is same like to buy in New York City. Think about it. And I was recommended buy some one

The service advisor communicated well and took good care of me while waiting for my car to be serviced.

Second truck purchase Sales were very friendly and helpful

I have been purchasing my cars at this same location for many years!

It was easy to get an appointment for oil change. Service was great and their team treated us well. The service was done in time

Everyone is so friendly

Madison Shaw and everyone worked very hard to see hat Anthony Haydu drove away with a new vehicle and turned the disappointing day around.

Always fast and friendly

Very good experience let me know everything understand very well

everyone kind helpful great

Great & Fast Service Thanks, Bob

Great advisor, excellent service!

Did a great job with service the only thing is i saw my car in the service lane when finished and it took them 30 minutes to come and get me. My time is valuable too

Bad experience very rude I was left without a truck for some days im still experiencing problems with my truck they offered to clean mt truck that was not done

The valet service is awesome, a real difference maker for you against your competition. And your driver, it’s the second time i had him, instills confidence when you hand him the keys.

Logan Tolson was the service advisor and he was very pleasant, kept me informed on the status of my car. Unfortunately, there were no loaners available and my car was there two and a half days. Then, two days later, after an oil pan and timing gasket repair, there was a major oil leakage. Had to have the car towed to dealership. Another two and a half days in for repairs and no loaner! Now there is a clunking noise when I let off the brake and accelerate.

Everything went well

I’ve been a customer of Van Devere for years. I have planned on doing all of my repairs and maintenance as well as purchasing of future vehicles from this company. Based off of my experience from this most recent service, I will be taking my business elsewhere.

They didn't take to long was in and out

Friendly and fast

Routine maintenance was completed in timely manner

Fast informative service at a reasonable price.

I came ito get two sensors put in car. Mike recommended that all four needed to be changed. I did all four, I was glad I I was told about the other two. Thanks!

Keagan was really helpful with bringing my concerns about my car to the attention of the technician and making sure I was clear on what needed to be done (diagnosis and cost). He also helped with setting me up with an oil change package so I can keep up on my car’s maintenance. Van Devere has been nothing short of good to me and my husband for years, even when I was frustrated I felt like I was listened to.

Logan was super helpful and took great care of me throughout the whole service.

Na

Logan is always going above and beyond. Always a pleasure to work with him.

Colten and Vince did a fantastic job, mad the process painless!

My service was completed in short time. I was able to get some work done in your waiting room.

Just all around great service

Friendly people.

Great diagnostics and follow up.

Mike was very nice and he went over everything that I needed to got done. Additionally he let me know that my tires were good and he suggested that this spring I my need tires.

I had 100k mile warranty work done on 11/13/25. The warranty required transfer case and differential fluid changes. I HAD NO TRANSMISSION ISSUES WHEN I DROPPED MY TRUCK OFF THAT MORNING. I drove my truck on Friday morning and experienced shuddering and whining in my transmission. I called dealership and they had me bring it in on Saturday 11/15/25. I was sent a video informing me that my torque converter failed, my transmission fluid was burnt and metal shavings had been pushed through my transmission, and I would need a new transmission. I am still waiting to hear from dealership for approval for replacement. The dealership has treated this as if there is no correlation between the two dates. One service tech told me it was absolutely incidental that I had drivetrain work and the next day my transmission failed. He used the example of his furnace needing repaired 2 weeks ago. He then told me that another component went out on his furnace the following week. Alex Thompson gave me the same explanation. I have asked for a loaner. I was told it would be $44 per day, if they could find one. On Saturday morning a service rep told me I could maybe get a rental at employee cost, which is $30 per day.Alex Thompson told me that I would never be satisfied, no matter what the dealership did for me. I am going to contact the Ohio Attorney General R. Yost to file a formal complaint, as the more I have talked about the issues I am having, others have added their own horror stories of vehicle mishaps requiring major repairs following routine work. The warranty for life is a giant scheme. I have had the most ridiculous repair recomendations when I have had oil changes completed. Beware. I will have my oil changes and tire rotations completed with the dealership per Warranty requirements. All other work and requirements I will have completed at an ASE certified shop. I only need to call the Warranty company and get a number for the work I am having done. My shop will add that number to my receipt and I will add those documents to my work and warranty paperwork which I maintain. Losing another good customer.

Customer service was exceptional, guest locations were clean and comfortable

Tim at VanDevere Chevy on Vernon Odom Blvd made sure I was taken care of. He made the process as easy and as seemless as it could be. He transferred my plates over to the new Colorado I bought and got me setup with a 6.29% APR on a massive down payment. I'm set for years and I'm very thankful. Thank you ^_^

My 22 Equinox was in for an oil change, tire rotation, brake flush, wheel alignment and replacement of the rear wiper blade. My wife waited on it and everything went well.